Any client, obligated entity or stakeholder can raise a complaint or appeal about our verification activities. Every grievance is handled impartially by personnel not involved in the activity concerned.
Raise your complaint or appeal through the form, email or post.
We acknowledge receipt and share a reference number within 7 working days.
An independent reviewer, not involved in the original activity, examines the facts.
We communicate the decision and any corrective action within 30 days.
You can also submit your grievance by email or post. Please include your organisation, the verification or service concerned, and any supporting documents.
If you are not satisfied with the outcome, you may appeal the decision in writing within 30 days of our response.
